Co-founder and Group Managing Director
Darren has overall responsibility for the customer success and technical operations teams, incorporating the end-to-end services propositions.
With twenty years’ experience in the IT services sales industry, Darren has held key positions within several market-leading IT managed services organisations, including Trend Network Services, Phoenix IT Services and Networks First.
Darren is a member of the Chartered Institute of Marketing.
Co-founder and Group CEO
James is responsible for the business development strategy team, focusing on reviewing and developing emerging markets and understanding future channel partner requirements. James also oversees the Company’s financial strategy, acquisitions and joint ventures and strategic global partnerships.
An MBA graduate from Oxford, Brookes, James also sits on the board of several other successful organisations, including Blue Direct, Long Meadow and Imperium.
Head of Platform
Jean-Stéphane oversees the development and management of the MyOrderWork platform, collaborating closely with the teams across the business. With 12 years’ experience in Software QA and Product Management, he has worked with leading companies in the industry such as Sony and Dell EMC participating in global releases of mobile and desktop applications.
Shelley brings a proven background and track record in logistics, field services, customer service, service assurance and service delivery.
At Orderwork, Shelley is responsible for the end-to-end client, customer and network journey, supporting and guiding the operational teams to deliver best in service, via our network of OWLs and our customer service team. With a passion for data and continual service improvement using actionable insight to make informed decisions recognising efficiencies, Shelley strives to ensure the operations team and strategy benefit the customer experience.
Talent Services Manager
With recruitment experience spanning over 10 years, Scott is responsible for identifying gaps in resource requirements and expanding the Orderwork network (OWL) to continue developing our areas of expertise and expand our capability. Working closely with the service desk, Scott identifies areas of concern and responds accordingly. He is also responsible for ensuring efficient order processing and Service Level Agreement compliance from order placement to delivery, working with both client and installer to best serve Orderwork Customers.