November 2021: OrderWork, a leading provider of installation services across the UK has announced its partnership with Yale, a global giant in door access and security solutions. The two companies have joined forces to provide Yale’s customers with a rapid on-site installation service for its smart product range.
The pandemic fuelled an already healthy and competitive market of connected and smart devices, with 2020 seeing 218 million smart products bought by UK consumers, an increase of 22% on the previous year. The trend to request an installation service on the back of a smart product purchase, has resulted in OrderWork growing its trusted and connected workforce to 6,500+ engineers and installation technicians as well as maintaining an active recruitment programme. Today’s new partnership marks an official start for Yale to provide customers with a superior, end-to-end product + service purchase combination.
James Anderton, CEO of OrderWork said, “We’re delighted to have added a world-famous brand to our already impressive stable of manufacturer and retailer partnerships, which includes the likes of Currys, John Lewis, Amazon and Samsung. We’ve found that customers frequently prefer not to setup or install important pieces of technology themselves; their preference is to have products professionally installed by product experts who are experienced and qualified. This includes the additional benefit of having time with a guru that can demonstrate the key features to ensure the customer really enjoys the full product experience.
With live feedback data we can instantly see that our partners’ customers are happy with their OrderWork installations; other benefits for the partner include fewer returned products and a greater likelihood to repeat purchase. Yale’s customers can now buy the highest quality security and locking solutions knowing that the installation will be carried out by skilled professionals that are vetted and verified for their total reassurance.”
OrderWork is now the driving force behind the growth of installation services for Yale. Traditional Yale products could usually be installed by a keen “DIY-er” who had a set of decent screwdrivers at home, but times have changed. Nowadays, products within Yale’s range such as CCTV, security alarms, smart door locks and safes need wired and wireless installations that are recommended to be installed by a qualified professional to ensure that the product works properly and operates within the required safety limits.
Duncan Chamberlain, Managing Director at Yale UK said, The buying behaviours of UK consumers have changed within the home security sector, with many wanting smart, connected products, which provide convenience as well as security.
Our range of smart security products are designed to give peace of mind to our customers, and knowing they are fitted correctly is part of this.
We’re delighted to have partnered with OrderWork, this partnership enables us to provide our customers with the best quality products, backed by high quality service.”
James Anderton added, “It’s an absolute honour to add value to such a prestigious and longstanding brand such as Yale. We look forward to helping to grow the brand and customer experience in the new era of installed smart, connected products.”
Customers interested in purchasing installation services for their Yale products are advised to visit the website, www.yalehome.co.uk. Tradespeople that are interested in joining OrderWork’s growing network should visit https://my.orderwork.co.uk/register/