Long-term success for the channel is not based simply on hardware and software sales. Retained clients generate ongoing revenue in the form of service and support contracts and are always looking for a partner to provide value-add services. OrderWork enables IT Resellers, Managed Service Providers and Distributors to deliver nationwide support services across multiple vendor technologies.
Our ground breaking service management system enables the channel to request quotes and schedule in our engineers, leveraging a token-based support system. We combine great technology with our service desk to provide maximum flexibility in areas such as Networking, Servers & Storage, Desktop, EPOS, and Unified Communications. In the Channel, we are able to provide additional support to cover holiday or illness; to fill the gaps in terms of experience and geography or to manage an entire support contract on your behalf.
From a cost-per-call token support pack to a complex managed service solution, OrderWork can support you and your customer requirements with a bespoke set of service levels. You get instant access to our nationwide network of over 600 IT professionals and our service desk provides a single point of contact; helping your clients maintain their IT infrastructure, minimize risk and manage ongoing costs throughout the lifetime of their IT investment.
We work closely with our channel partners to understand your specific service and support needs (KPIs, SLAs & locations) before designing a support package that is right for both you and your customers. Working to defined response times and service levels we are able to deliver a support service that strengthens your relationship with your customers and continues to add value throughout the lifetime of the agreement.
Our innovative service management technology and flexible resourcing engine allow us to quickly and accurately map our nationwide workforce to your service needs. With thorough planning are able to up-skill and cross-skill, as required, to make the most of growth opportunities across the UK; whether they be for one-off assignments or long-term projects, legacy services or emerging technologies.