Virtual Services for Retailers

Decreasing hardware prices means the average household now boasts numerous digital equipment. Getting these up and working can be frustrating and time consuming. Customers want help and they are prepared to pay for it. Retailers are realizing how they can operate a full end to end solution to their customer needs and increase profits from a new revenue stream.

OrderWork helps retailers launch IT and consumer electronic install offerings. We are an on-site IT and installation services provider with a network of over 1,700 service partners across the UK.

Using OrderWork's Virtual Services, you can launch installations, earn additional margin and improve customer satisfaction.

To date, we have helped several high street retailers and etailers install:

PCs
Plasma screen TVs
Home theatres
Digital TVs
Home Theatre Systems
'Family Safe Surf' Secure Connections with Passwords
PC Health Checks
Additional Peripherals (DVD, Video, XBox, IPOD etc)
Data Transfers
Wi-fi Routers

OrderWork enables retailers to use our nationwide network of engineers to deliver services on their behalf. Without an upfront investment in a field services arm, this enables our clients to focus on marketing and sales - core strengths for most retailers.

OrderWork's methodical approach guarantees a high customer experience. Every installation is quality rated by the customer and sign off sheet collected. We also monitor quality on an ongoing basis through customer satisfaction surveys.

Let us sort out your customer's technology nightmares with our fast, reliable installation services. We can help design service packages and our sales team can even train your sales team or call centre on selling your new service offerings.

If you want to discuss how we might help you launch services, speak directly to one of our sales team on 0845 373 3572 or email sales@orderwork.co.uk

	OrderWork enables us to maintain the high levels of after sales service demanded by consumers and small businesses in today’s fast moving world. We are excited to work with OrderWork because we can augment our permanent teams with expert, local, vetted suppliers to serve our customers right across the UK. We can satisfy our additional field IT skills requirements via one relationship. Peter Northwood Services Development Director


	OrderWork stood out as a partner that would fit well with WStore’s outlook. Our success has been built on exceeding at customer services and giving first class value for money – things which SME sized organizations in the UK struggle to find from their IT suppliers. Adding services into that mix was something we have always wanted to do. But to do it properly, and in keeping with the way we conduct ourselves, required a partner we can trust. OrderWork is that partner and together we will build a successful services offering for WStore customers and SMEs across the whole of the UK. Stewart Hayward WStore Commercial Director


	We realised it was not viable to provide installation and support services ourselves. OrderWork’s business model and values fitted that of Ebuyer Dave Wood Head of Commercial Operations


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