Services for IT Firms

What We Do

IT Deployment Resources and Installations

OrderWork provides scalable, low end deployment engineers to ensure quick, cost-effective project implementations. From Desktop to Servers, Routers to Switches, Cabling to Audits, OrderWork have the professionals to complete your hardware deployment. Our engineers are available:

• On a day rate with agreed skills & certifications.
• For fixed price, fixed scope installations anywhere in the UK.

Core vs. Non-Core Projects Tasks

OrderWork impacts your deployment project’s bottom line. We focus on Non-Core Project Tasks, so that your team can focus on what they do best - your Core Technical Capabilities. Below are some of the benefits using Orderwork can have on your project:

Internal v. Outsourced Resource

Deciding whether or not to outsource?

Your decision boils down to 2 questions:

• Is the work high in value, and in a technical area that your firm considers core to your business?
• Geography – is this an area where you get enough jobs per day to sustain a full time employee?

If you have answered no to either question, then you should consider outsourcing – specifically in the areas where the technical skill is Non-Core and the work is lower on the Value totem-pole.

For further information and to learn how OrderWork can help you, Contact Us today

Skilled IT Professionals "On-Demand"

Be able to bid for larger, more complex projects secure in the knowledge that we will be able to deliver on your SLA commitments. Using our service, you can upscale your project team quickly without the associated recruitment cost. Our resources can be brought in starting at one hour right up to permanent roles, and with none of the restrictive contracts typically found in the industry.

Confirm Engineers in Minutes with our Online Scheduling Tool

Our online scheduling tool gives Project Manager the ability to place, manage and track all jobs online.

Gain nationwide coverage at minimal cost

Eradicate unprofitable jobs by using our service partner network to service new or remote locations. We use local certified service partners at below market rates with typical savings of between 10-15% on standard industry pricing.

Effectively manage your spare capacity issues

Using OrderWork’s network of service partners we are able to achieve for you great quality at competitive pricing by tapping into spare capacity in the IT services sector. Have engineers sitting on the bench? Join OrderWork’s network of service partners today and get them fully utilised.

EPOS Hardware and Solutions Provider

Client:

The UK arm of a world leading provider of electronic point of sale solutions to the retail and banking sectors.

Requirement:

With an increase in demand for its services, our client was faced with a resourcing challenge to support this unexpected influx of work. They required resources skilled in supporting and implementing their equipment, to work on weekly, monthly, and semi-permanent bases.

Approach:

We worked with our client to understand and agree the scope of work, the locations where the work would take place, the key skill sets required by potential engineers, and the price points they wished to attain. Our dedicated service delivery team quickly sourced and agreed several engineers for a pilot project and fully managed the relationship between our client and the engineers ensuring a smooth process all round.

Outcome:

By locating resources near the work locations, we were able to reduce our client’s contractor spend. Additionally, we were able to free up their senior engineering resources who has been assigned to this project to work on larger value generating projects.

Education Sector Services Company

Client:

A large IT services company serving the education sector.

Requirement:

Our client’s main revenue source comes from the education sector. During breaks in school schedules, their work volumes would increase significantly resulting in a need for good, quality IT professionals to join their project teams. As such strict quality procedures needed to be adhered to e.g. CRB and Security Cleared resources were a common requirement.

Our client was experiencing quality problems with their traditional service partners and turned to us for assistance. We were brought in to help our client fill their resource gaps with quality, rated engineers who matched the professional standards of their own engineering force.

Approach:

We worked with our client to understand their working environments and the types of resources typically required, and in some cases arranged meetings with sample engineers. Once our client started using our resources, we fully managed the relationship between our client and our engineer ensuring that our client could concentrate on service delivery.

Outcome:

Since working with us our client has not only increased their capacity to complete projects on time, but they have also tripled the amount of projects won for 2009 within their client base. Their reputation for customer service and meeting deadlines has also improved within the markets their serve. As a result OrderWork is now a preferred supplier for resourcing IT professionals.

OrderWork has a substantial core of ‘security vetted’ engineers available across the technology stack. Our engineers have been deployed on large scale governmental implementation and upgrade projects on a national basis with:

• MOD
• MOJ
• TAFMIS
• HMPS

We have also been involved with the national educational program ‘Building Schools for the Future’ (BSF). BSF is the biggest-ever school buildings investment programme. The aim is to rebuild or renew nearly every secondary school in England. All engineers are required to hold a current CRB check.

Criminal Records Bureau (CRB)

The CRB, an Executive Agency of the Home Office, provides wider access to criminal record information through its Disclosure service. This service enables organisations in the public, private and voluntary sectors to make safer recruitment decisions by identifying candidates who may be unsuitable for certain work, especially that involve children or vulnerable adults. The CRB was established under Part V of the Police Act 1997 and was launched in March 2002.

Security Clearance (SC)

This is for people who will have substantial access to SECRET assets or occasional access to TOP SECRET assets and information. Lapses after 12 months of not being used in a secure environment.

Counter Terrorist Check (CTC)

This is required for people who will be working in close proximity to public figures, or who will have access to information or material vulnerable to terrorist attack, or whose work involves unrestricted access to certain government or commercial establishments. A CTC does not allow access to, or knowledge or custody, of protectively marked assets and information.

Developed Vetting (DV)

This is the highest level of clearance produced by the Agency and is required for people who will have substantial unsupervised access to TOP SECRET assets, or for working in or with the intelligence and security agencies. Was invalid after 3 months of not being used in a secure environment – has recently been changed to 12 months.

How Do We Provide Quality?

OrderWork provides engineers of absolute quality and has over 600+ CRB and SC checked engineers.

We have several systems in place to vigorously test the quality of Service Partners before they are approved into our nationwide network.

OrderWork has now completed over 40,000 jobs and combines the skills of our certified IT professionals and our dedicated in-house service delivery team. To achieve this we only work with the best professionals:

• Screened - OrderWork carefully screens all of our Service Partners, so you only work with the finest professionals in the industry.


• Certified - Our network of Service Partners have achieved hundreds of different vendor certifications - focused on low end desktop and network vendors.


• Rated - Every customer provides feedback on our engineer's performance - this is done by the on-site project manager with a sign-off or timesheet, as well as a customer feedback form independently sent out by OrderWork.

Rating Drive Quality

Service Partner ratings are the key to driving quality and delighting our customers with great service.

OrderWork service partners get rated after every job. Through our innovative portal we rate engineers allowing Service Partners to build up a performance score. Ratings are based on the following feedback mechanisms:

Project manager or client sign off sheets are completed for every job - or for longer term jobs, fed back via weekly timesheets

Customer Feedback Forms are provided to project managers and customers whenever possible - so that in their own time, and importantly without the engineer being present, they can give us their feedback on our engineers.

Follow Up Telephone Surveys We conduct follow up telephone interviews with our IT Channel partners to further test the performance of our Service Partners.

OrderWork Guiding Principles

OrderWork have five guiding principles engrained into our culture. These are affectionately know internally as 2CQRS. These principles are embedded into everything we do and we believe this is key to provide exceptional customer service.

Client: At the centre of everything we do, our customers, Service Partners and end users are the basis from which we continuously improve.

Consistency: We customise specific processes and procedures for each client to assure their end users and customers of a consistent customer experience.

Quality: Every job gets rated and employees strive to achieve a high level of quality in every think we do.

Responsibility: When things go well, we give credits to our customers. On the odd occasion when things go wrong, we always take responsibility for customer complaints and manage them through to resolution.

Service: Our most vital guiding principle. We strive to learn and improve with every job


For further information and to learn how OrderWork can help you, Contact Us today