FAQ for Buyers

1.	What’s the idea behind OrderWork?

2.	How does it work?

3.	How does OrderWork ensure quality?

4.	What are your success rates?

5.	Can you handle rapid increases in demand?

6.	We have a complex procurement process involving PO's, Contractor timesheets, with very strict deadlines for these documents on a weekly basis. Can OrderWork meet these requirements?

7.	How quickly can you fulfil a request?

8.	I want my existing suppliers to still work on our account. Can they register with you?

9.	How old is the company?

10.	Who has set up the company?

11.	What do you do with my data?

1.	What’s the idea behind OrderWork? OrderWork's goal is to improve the effectiveness of how solution providers and retailers deliver IT services and support. For example, you may have significant one-off projects that need resourcing, or find that peaks and troughs in workload mean that permanent staff are not fully utilised. Traditionally your options have been to outsource to a third party - involving significant contractual negotiations - or use expensive contractors who will usually require a minimum contract term. OrderWork's marketplace delivers the right skills in the right place for the right price.

2.	How does it work? The easiest way to get started is to speak to our Service Delivery Team on 0845 373 3572 to scope the work you need completed and agree on pricing. Then you simply route your work to OrderWork and we manage the end-to-end process of completing the jobs via our marketplace.

3.	How does OrderWork ensure quality? OrderWork's quality programme encompasses supplier vetting, job ratings and IT certifications. Firstly, we vet every supplier before they can work via OrderWork. To be an approved supplier on our platform, each supplier must:- Score 8 out of 10 on a customer reference checks with a least two customers Provide the proper insurance forms for employers' liability and public liability insurance. Enable us to check their IT certification levels In addition, every job carried out via OrderWork is rated, so that over the last 18 months we have built up a comprehensive picture of the strongest IT suppliers in the UK. We gather a huge range of data about our suppliers so if buyers have strict requirements, we can ensure that only suppliers that meet those requirements are able to carry out the work.

4.	What are your success rates? Out of more than 12,000 jobs we have had a 99.8% completion rate. The only uncompleted jobs have resulted in incidents outside our control such as a supplier crashing his van in the snow, or from supplier sickness. We maintain constant communication with our suppliers and if a situation arises where a supplier cannot complete the job, then our Service Delivery Team will work immediately to find a solution.

5.	Can you handle rapid increases in demand? We currently have over 1,400 Service Partners registered on our platform, and this number is increasing daily. We are gearing up to be able to take on 4 to 5 times current volumes. We can find IT skills solutions for any project - just ask.

6.	We have a complex procurement process involving PO's, Contractor timesheets, with very strict deadlines for these documents on a weekly basis. Can OrderWork meet these requirements? Yes, we support eProcurement platforms with other clients - and our system can be flexible and made compatible to your procurement process. Please discuss your requirements with our team and we can ensure compatibility.

7.	How quickly can you fulfil a request? We can normally find a supplier to fulfil your work order within 24 hours. Specialist skills may take 48-72 hours to source, while we routinely complete same-day requests for standard skills. Please ensure you communicate how urgent a work order is to our Service Delivery Team and we will do our utmost to prioritise your requirement.

8.	I want my existing suppliers to still work on our account. Can they register with you? Of course. Many of our clients have been eager to ensure that their existing reliable suppliers, can still work on the account. Give us a list of existing suppliers you are happy with and we will contact them and help them register with us. We will then prioritise these suppliers on your account. We can also ensure that any suppliers you do not wish to work on your account, never get routed your work orders.

9.	How old is the company? OrderWork was founded in late 2005 with significant financial backing. The OrderWork platform launched in May 2006. We have now moved into Europe launching our German site in July 2007

10.	Who has set up the company? OrderWork was founded by Toby Strauss and Neil Bradford, two seasoned entrepreneurs who have launched and built successful businesses before.

11.	What do you do with my data? All your data is stored securely. We only share your basic company information in respect to Work Orders.

Microscope: Surviving the credit crisis...Read article

CRN: OrderWork joins with EBuyer on Services...Read article

Computer Weekly: Website provides marketplace for jobs & skills...Read article

Microscope - IT Service Provider OrderWork signs up 1,300 resellers & links with distributor...Read article

Sorting Your Finances...Read article

Migrants will help plug UK skills gap...Read article

Digital Business: Temporary talent plugs companies’ skills gaps...Read article

See more articles

	OrderWork enables us to maintain the high levels of after sales service demanded by consumers and small businesses in today’s fast moving world. We are excited to work with OrderWork because we can augment our permanent teams with expert, local, vetted suppliers to serve our customers right across the UK. We can satisfy our additional field IT skills requirements via one relationship. Peter Northwood Services Development Director


	OrderWork stood out as a partner that would fit well with WStore’s outlook. Our success has been built on exceeding at customer services and giving first class value for money – things which SME sized organizations in the UK struggle to find from their IT suppliers. Adding services into that mix was something we have always wanted to do. But to do it properly, and in keeping with the way we conduct ourselves, required a partner we can trust. OrderWork is that partner and together we will build a successful services offering for WStore customers and SMEs across the whole of the UK. Stewart Hayward WStore Commercial Director


	We realised it was not viable to provide installation and support services ourselves. OrderWork’s business model and values fitted that of Ebuyer Dave Wood Head of Commercial Operations


	Read more testimonials